Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use agencylomquento's financial forecasting platform.
Introduction
At agencylomquento, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This privacy policy explains our practices regarding data collection and processing when you use our financial forecasting and budgeting platform at agencylomquento.com.
We understand that financial data is particularly sensitive, and we've implemented comprehensive measures to ensure your information remains secure and private. This policy applies to all users of our platform, whether you're accessing our services from South Africa or anywhere else in the world.
Information We Collect
Personal Information
When you create an account with agencylomquento, we collect basic identification information including your name, email address, and contact details. We also collect information about your location to provide region-specific financial insights and comply with local regulations.
Account Information
Name, email address, password, phone number, and billing address for account creation and management purposes.
Financial Data
Budget information, financial goals, transaction patterns, and forecasting preferences you input into our platform.
Technical Information
IP address, browser type, device information, and usage analytics to improve our platform performance.
Financial Information
Our platform requires certain financial information to provide accurate forecasting and budgeting services. This includes budget categories, income information, expense patterns, and financial goals. We never store actual bank account numbers, credit card details, or other sensitive financial credentials.
Important Note About Financial Data
We only collect financial data that you voluntarily provide through our platform. We don't connect directly to your bank accounts or financial institutions without your explicit consent and secure authentication.
How We Use Your Information
- Provide personalized financial forecasting and budgeting recommendations
- Process your account registration and manage your user profile
- Send important updates about your account and our services
- Improve our platform functionality based on usage patterns
- Ensure platform security and prevent unauthorized access
- Comply with legal requirements and regulatory obligations
- Provide customer support and respond to your inquiries
We use advanced analytics to help you understand your financial patterns and make better budgeting decisions. All analysis is performed on anonymized data whenever possible, and we never share your personal financial information with third parties for marketing purposes.
Data Security Measures
Security is paramount when handling financial information. We employ industry-standard encryption protocols, secure data storage systems, and regular security audits to protect your information from unauthorized access, alteration, or disclosure.
Encryption
All data transmission uses SSL/TLS encryption, and stored data is encrypted using AES-256 encryption standards.
Access Controls
Strict access controls ensure only authorized personnel can access user data, with comprehensive audit logs maintained.
Regular Audits
We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
Your Rights and Controls
Access and Correction
You have the right to access, review, and correct your personal information at any time through your account settings. You can also request a complete copy of all data we hold about you by contacting our support team.
Data Deletion
You can request deletion of your account and associated data at any time. We'll process deletion requests within 30 days, though some information may be retained for legal compliance purposes as required by South African financial regulations.
- Request access to your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Restrict processing of your information
- Export your data in a portable format
- Object to certain types of data processing
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your active account plus seven years for financial record-keeping requirements.
Retention Periods
Active account data is retained while your account is active. Financial transaction data may be retained for up to 7 years as required by South African financial regulations. Technical logs are typically deleted after 2 years.
Third-Party Services
We work with trusted third-party service providers to deliver our platform features, including cloud hosting, payment processing, and analytics services. All third-party providers are carefully vetted and required to maintain the same privacy standards we uphold.
These partners are bound by strict confidentiality agreements and are only permitted to process your data as necessary to provide their specific services. We never sell or rent your personal information to third parties for marketing purposes.
International Data Transfers
While agencylomquento is based in South Africa, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to South African privacy laws and international standards.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and prominently display the updated policy on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, please don't hesitate to contact our privacy team. We're committed to addressing your concerns promptly and transparently.